Returns, Exchanges & Refunds

Last updated: September 16, 2026

We want you to feel good about ordering from Tenino Ventures. If something is not right, please reach out. We will do our best to make the return or exchange process straightforward.

Our standard policy provides 30-day free returns and exchanges on eligible items. This policy is in addition to any consumer rights you may have under the laws where you live.

30-Day Returns

You may request a return within 30 days of the date your order is delivered.

For a regular change-of-mind return under our voluntary 30-day policy, the item should be:

• Unworn and unused
• Unwashed
• In the condition in which you received it
• With any original tags still attached, if the item was supplied with tags
• In its original packaging when reasonably possible

You will also need your order number or another reasonable form of proof of purchase.

These conditions apply to our voluntary 30-day change-of-mind policy. They do not limit any rights you may have under applicable consumer law for faulty, damaged, defective, misdescribed, or otherwise nonconforming products.

How to Start a Return

Please contact us before sending anything back:

Email: brent@teninoventures.com

Please include your order number and let us know what you would like to return or exchange.

Once your return is approved, we will provide instructions on how and where to send it. Please do not send a return without contacting us first, as an unauthorized return may be delayed or may not be eligible under our voluntary return policy.

Free Return Shipping

Tenino Ventures covers standard return shipping for eligible returns made under our 30-day return policy.

When available, we will provide a prepaid return shipping label. If a prepaid label is not available in your country or region, please contact us before shipping the item. We will provide another return method or instructions for reimbursement of reasonable standard return shipping costs for an eligible return.

Please do not use expedited, overnight, or premium return shipping unless we specifically authorize it.

Return Address

Approved returns may be directed to:

Tenino Ventures
3414 137th Trl SW
Tenino, WA 98589
United States

Please contact us before mailing a return. In some cases, we may provide different return instructions depending on the product, your location, or the reason for the return.

Exchanges

Eligible items may be exchanged within 30 days of delivery.

If you need a different size, color, or other available option, contact us at brent@teninoventures.com.

Exchanges are subject to product and variant availability. If the item you want is unavailable, we may offer a refund instead.

Sometimes the fastest option is to return the original item for a refund and place a new order for the item you want.

Damaged, Defective, Misprinted, or Incorrect Items

Please check your order when it arrives.

If your item arrives damaged, defective, misprinted, materially different from what you ordered, or you receive the wrong item, contact us as soon as reasonably possible at brent@teninoventures.com.

Please include:

• Your order number
• A short description of the problem
• Clear photos of the item and issue when reasonably possible

Photos help us resolve problems quickly, but we will not use a photo requirement to take away any consumer right that applies under law.

For confirmed problems, we will provide the repair, replacement, refund, price reduction, or other remedy required by applicable law. Where appropriate, we may also offer a replacement or refund that is more favorable than the minimum required by law.

You will not be charged return shipping when we are responsible for the problem or when applicable law requires us to cover the cost.

Custom and Personalized Products

An item is not considered personalized simply because it was printed or made after you placed your order. Our regular made-to-order apparel and products may still qualify for our standard 30-day return policy.

Products that are actually created or modified specifically for you — such as an item containing your name, custom wording, custom date, photograph, team name, or other customer-supplied personalization — generally cannot be returned under our voluntary policy simply because you changed your mind.

This personalized-item exception does not apply when:

• The item is damaged or defective
• We printed or produced the personalization incorrectly
• The product does not match the personalization information you submitted
• The item is materially different from its description
• Applicable consumer law gives you a right to return it

If you entered personalization incorrectly and we produced the item exactly as submitted, the item may not qualify for a voluntary return or replacement. Contact us anyway and we will review the situation with you.

Sale and Promotional Items

Items purchased during a sale or promotion are generally eligible for the same 30-day return policy as regularly priced items unless the product was clearly marked Final Sale before purchase.

A Final Sale designation only affects our voluntary change-of-mind policy. It does not remove any mandatory rights you may have for faulty, defective, damaged, misdescribed, or nonconforming products.

Gift Cards

Gift cards are generally non-refundable and cannot be exchanged for cash unless applicable law requires otherwise.

Refunds

Once we receive your return, we will inspect it and let you know when your refund has been approved and processed.

Refunds are normally issued to the original payment method.

For voluntary returns, we aim to issue the refund within 7 business days after receiving and approving the returned item.

If the law that applies to your purchase requires a faster refund, we will follow that deadline instead.

After we issue a refund, your bank, card issuer, PayPal, Shop Pay, or other payment provider may take additional time to post the credit to your account. That processing time is controlled by the payment provider.

Original Shipping Charges

For a regular voluntary change-of-mind return, the original shipping charge, if any, is generally not refundable.

We will refund original shipping charges when:

• Applicable law requires us to do so
• The return is caused by our error
• The item was damaged, defective, incorrect, or materially different from what was ordered and the circumstances require reimbursement

Where consumer law requires reimbursement of delivery charges following a statutory cancellation, we will refund the amount required by law. This will generally include the cost of standard delivery rather than any additional amount paid for expedited or premium delivery.

Our 30-Day Policy Does Not Limit Your Legal Rights

Our 30-day return and exchange policy is an additional benefit provided by Tenino Ventures. It does not replace, shorten, exclude, or limit any mandatory consumer protection rights that apply to your purchase.

Depending on where you live, applicable law may give you additional rights relating to:

• Cancellation or withdrawal from an online purchase
• Faulty or defective products
• Products that are not as described
• Repair or replacement
• Full or partial refunds
• Price reductions
• Return shipping costs
• Original delivery charges
• Refund deadlines
• Product durability or legal guarantees

If there is a conflict between this policy and a mandatory consumer protection law that applies to your purchase, the applicable law will control.

European Union and European Economic Area Customers

If you are a consumer in the European Union or European Economic Area and the statutory right of withdrawal applies to your purchase, you generally have at least 14 days after receiving the goods to tell us that you wish to withdraw from the purchase without giving a reason.

Our voluntary 30-day policy may give you more time than that statutory minimum.

During a statutory withdrawal period, you may inspect or try an item in a reasonable way similar to how you could inspect it in a physical store. Where permitted by law, you may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary to inspect its nature, characteristics, and function.

If you validly exercise a statutory withdrawal right, we will refund the amounts required by applicable law, including standard outbound delivery charges when required. We will make that refund within the legally required timeframe and may wait for the returned goods or proof that they have been sent back when the law allows us to do so.

Certain products may be exempt from a statutory change-of-mind withdrawal right, including products made specifically to a customer's specifications or clearly personalized products. These exceptions do not remove your rights if the product is faulty, damaged, incorrect, or otherwise does not conform to the contract.

United Kingdom Customers

If you are a UK consumer purchasing online, statutory cancellation rights may give you 14 days after receiving your goods to notify us that you wish to cancel, followed by an additional period in which to send the goods back.

When those rights apply, you may reasonably inspect an item as you would in a shop. We will refund amounts, including standard delivery charges where required, within the timeframe required by UK law.

Custom-made and personalized goods may be excluded from the statutory change-of-mind cancellation right, but your legal rights relating to faulty, damaged, or misdescribed goods still apply.

Australian Customers

If you are an Australian consumer, your rights under the Australian Consumer Law apply in addition to this policy and cannot be excluded by our 30-day return period.

Those consumer guarantees may continue beyond 30 days. Depending on the nature and seriousness of a problem, you may be entitled to a repair, replacement, refund, compensation, or another remedy required by Australian law.

The conditions we place on voluntary change-of-mind returns — such as keeping tags attached or retaining packaging — do not apply when doing so would improperly restrict a remedy available under Australian Consumer Law.

New Zealand Customers

If you are a New Zealand consumer, your rights under the Consumer Guarantees Act apply in addition to this policy.

Those rights are not limited to our 30-day return period. If a product does not meet applicable consumer guarantees, you may be entitled to repair, replacement, refund, compensation, or another remedy depending on the circumstances and seriousness of the problem.

Brazilian Customers

If Brazilian consumer law applies to your purchase, online purchases may include a statutory cooling-off or right-of-withdrawal period, including a right that generally allows qualifying online purchases to be cancelled within seven days as provided by applicable law.

When that statutory right applies, we will provide the refund and cover costs to the extent required by Brazilian consumer law, regardless of any narrower condition elsewhere in this voluntary policy.

South Korean Customers

If South Korean consumer law applies to your purchase, you may have statutory cancellation or withdrawal rights for qualifying online purchases, including rights that can apply within seven days.

Statutory refund deadlines in South Korea can also be shorter than the refund timing stated in our general policy. When South Korean law applies, we will process the refund within the legally required timeframe.

Québec Customers

If you are a consumer in Québec, Canada, you may have additional rights for purchases made online or at a distance under Québec consumer protection law.

These can include cancellation, reimbursement, chargeback, delivery, disclosure, and return-shipping rights in certain circumstances. Where Québec law requires us to cover reasonable return shipping or issue a refund within a particular period, we will follow those requirements.

Other Countries and Regions

We ship to customers in different parts of the world, and consumer laws vary.

If the laws that apply to your purchase provide stronger protections than this policy — including a longer claim period, faster refund deadline, different return conditions, or additional repair, replacement, cancellation, or refund rights — we will honor those mandatory rights.

Trying On Clothing

For our voluntary 30-day return policy, you are welcome to carefully try clothing on for fit.

Please do not wear returned clothing for normal use, wash it, alter it, remove permanent components, or expose it to smoke, strong odors, pet hair, stains, cosmetics, deodorant marks, or other conditions that make the item unsuitable for resale.

This section does not limit any greater inspection or return rights provided by applicable law.

Return Condition and Reduced Value

If an item returned under our voluntary change-of-mind policy shows signs of use beyond reasonable try-on or inspection, we may decline the voluntary return or reduce the refund to reflect the loss in value where permitted by law.

We will not make a deduction where applicable law does not allow us to do so.

Orders Lost or Damaged in Transit

If your order is lost in transit or arrives damaged, contact us as soon as possible at brent@teninoventures.com.

We will work with you and the carrier to resolve the problem and provide the remedy required by applicable law.

How to Exercise a Statutory Right of Withdrawal

If a statutory right of withdrawal applies to your purchase, you can tell us clearly that you want to cancel or withdraw from the contract by emailing:

brent@teninoventures.com

Please include enough information for us to identify your order, such as your name and order number.

You do not have to use the sample form below unless applicable law specifically requires it.

Optional Withdrawal Form

If you would like to use a written withdrawal form, you may copy and send the following information to us:

To: Tenino Ventures
3414 137th Trl SW
Tenino, WA 98589
United States
brent@teninoventures.com

I am notifying Tenino Ventures that I wish to withdraw from or cancel my purchase of the following goods:

________________________________________

Order number: ___________________________
Order date: _____________________________
Date received: __________________________
Customer name: _________________________
Customer address: _______________________
________________________________________

Date: _________________________________

If submitting this form on paper, you may sign here:

Signature: _____________________________

Questions? We're Here to Help

If you have questions about a return, exchange, refund, damaged order, or your consumer rights, please contact us:

Tenino Ventures
Email: brent@teninoventures.com
Return address:
Tenino Ventures
3414 137th Trl SW
Tenino, WA 98589
United States

We would much rather hear from you and help resolve a problem than leave you wondering what to do next.