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Shipping policy

Shipping Policy

At Tenino Ventures, we are committed to delivering your custom, high-quality fashion pieces quickly and securely. Whether you're purchasing a t-shirt, hoodie, or any other printed item, we strive to provide you with an easy and transparent shopping experience. Below are the details about our shipping process:

Processing Time

  • All orders are processed within 2-5 business days.
  • Since each item is made to order, please allow additional time for our team to print, pack, and prepare your order for shipment.

Shipping Time

  • Standard Shipping: 5-7 business days (depending on your location).
  • Expedited Shipping: 2-3 business days (available at checkout for an additional cost).
  • International Shipping: Delivery times vary by country, typically ranging from 7-21 business days.

Shipping Rates

  • Shipping fees are calculated at checkout based on your location and the size of your order.
  • Free shipping is available on orders over $50 within the continental U.S.

Order Tracking

  • Once your order ships, you will receive a tracking number via email so you can monitor your package's progress.
  • Please note that it can take up to 24 hours for tracking information to update in the system after your order is shipped.

International Shipping

  • We offer international shipping to select countries. Please be aware that international orders may be subject to customs fees, taxes, and import duties, which are the responsibility of the customer.
  • Shipping times for international orders may vary and are subject to delays due to customs processing.

Lost or Damaged Items

  • If your order is lost or damaged during shipping, please reach out to our customer support team at brent@teninoventures.com within 7 days of receiving your tracking information.
  • We will work with you to resolve any issues and ensure that you receive your order in perfect condition.

Address Accuracy

  • Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or undelivered packages due to incorrect address information.

Holiday & Seasonal Delays

  • During peak seasons (e.g., holidays), please allow extra time for shipping due to high order volumes and potential carrier delays.
  • We recommend placing holiday orders early to ensure timely delivery.

If you have any questions or concerns about your order or shipping, please don't hesitate to reach out to our customer service team. We're here to help!

Thank you for shopping with Tenino Ventures – we hope you love your new custom fashion pieces!